Refund Policy

You may request a refund within 14 calendar days of the payment or renewal date for a TORVIX Premium order. You are not required to provide a reason, although explaining the issue may speed up review.

It is sufficient for the request to be sent within the 14-day period. Requests made later may be declined unless there is a duplicate charge, failed delivery, material service defect, or a mandatory legal requirement.

Email destek@torvixbot.xyz with the subject 'Refund Request' or open a ticket through the official TORVIX support channel.

• Order or checkout number
• Discord user ID
• Discord server ID linked to Premium
• Payment date and, where possible, payment provider
• Email address for contact

Refund requests are normally reviewed within 3–5 business days. Additional verification, suspected fraud, or a provider review may extend this period.

Approved refunds are sent to the original payment method where possible. Depending on PayNow, the bank, or the card network, it may take 7–10 business days for the amount to appear in the account.

When a full refund is approved, Premium access linked to that order ends. A partial refund is provided only where required by law, justified by a partial service defect, or expressly agreed by the parties.

For purchases made with a coupon or discount, the refund cannot exceed the amount actually paid. No cash refund is due for a fully free order.

Subject to mandatory consumer rights, a refund may be declined in the following circumstances:

• The request is made after the 14-day period and there is no defect or delivery problem.
• Access was terminated because of fraud, abuse, or a breach of the Terms of Service.
• The Discord account or server was suspended by Discord, or the user voluntarily lost access.
• A short-term outage occurred in Discord APIs, the payment provider, internet infrastructure, or another third-party service.
• A refund or chargeback has already been completed for the same transaction.

Consumers in the EU/EEA may generally have a 14-day right of withdrawal for online service contracts. Because TORVIX access is activated immediately after payment, the user requests that performance begin before the withdrawal period expires.

Where permitted by applicable law, a proportionate amount may be deducted for services actually supplied before withdrawal. Immediate activation does not automatically remove mandatory rights; where this policy provides a more favorable right, that right applies.

You may send the following information to destek@torvixbot.xyz: 'I wish to withdraw from the TORVIX Premium contract. Order no: [...], payment date: [...], Discord user ID: [...], server ID: [...], name: [...], date: [...].'

For ordinary billing or refund disputes, contacting TORVIX support and the payment provider first may resolve the issue more quickly.

This recommendation does not limit your right to report an unauthorized, fraudulent, or cardholder-unapproved transaction immediately to your bank, card issuer, or payment provider.